What our Customers say...
Technicians were great and came out over the weekend. The office manager, Ms. Roberts, gave me a call about a few issues that I had and they were quickly cleared up. Overall good experience and they care about their customers. I would highly recommend.
AMAZING!!! I had a water leak through my roof during a storm while I was out of town. Came back to an absolute disaster. I contacted SERVPRO of Columbus and they took care of everything! Insurance covered everything besides my deductible. They were fast, professional, and provided high quality service. I would definitely recommend this company for anything they offer.
Floor flooded from burst pipe in my cement slab. My insurance company contacted SERVPRO who immediately reached out to me and set up floor demo , then air movers and dehumidifiers to dry out the affected areas. Each person I was in contact with was very professional , courteous and understanding. The demo team took great care not to have a lot of collateral damage from the process . They communicate when they’re on the way by text . I am extremely happy with their services and highly recommend them!
SERVPRO provided excellent and professional service! They had very fast scheduling availabilities for our needs and a friendly call before arriving. Raymond did a thorough inspection and gave us his professional advice on how to most correctly and cost efficiently fix the issue! As the customer we felt our best interest came first which made us want to use this service for future needs!
They are great at keeping you informed of all your options. Great at returning calls and answering all questions.
SERVPRO came to my property in my time of need. Hurricane Ida made a mess and Raymond and his time were able to assist with the demo and explaining the process of service.
SERVPRO was able to assist me in my time of need and worked with my schedule. All 10s on their COS!
"Member requested I forward positive feedback from Tyler's initial visit all the way to Jarvis's visit yesterday. She advised she felt she was being treated with care and like family she asked that I name each individually. Raymond mitigation manager(706-527-6609) and his team, Hagan, Adam, Collin. Thank you for all you do."
Mrs. Sikes, informed her insurance company of the professionalism that she experienced with our Construction Department. "Member wanted to submit positive feedback for Ms. Lang initial visit. Thank you!"
"My property recently flooded due to ground water from the recent storm. SERVPRO was able to come out to my property and assist me with filing an insurance claim. As well has extracting the water. They were on my property for a few days, but the technicians were very polite and on time."
"Came out as soon as I needed them. Were able to assist with the Wind Damages to my property."
"Raymond from SERVPRO inspected my property. Due to a leak in my home. He was professional, responsive, and very knowledgeable. I would highly recommend SERVPRO to others after using this company".
"Had a kitchen fire. They ladies at SERVPRO came out to my home and packed all items. They then returned the items all cleaned and assisted us with unpacking the contents." Will use again!
Called and spoke with SERVPRO about a smoke odor in my home. They had a team out within the hour to asset the property. They recommended using an OZONE machine. Came back the following day and the odor was gone! "Like it never even happened."
"In keeping with the efforts to stop the spread of COVID-19, we contacted SERVPRO of Columbus for cleaning our building. I highly recommend this family owned and operated company in Columbus, GA"
"We want our office to be as clean and safe as possible during these crazy times we're all going through right now. We always spray and wipe everything we can, but e felt like we could do better. We knew that SERVPRO provides excellent sanitizing services after a fire or water event for businesses and home here in town, so we contacted them immediately. We asked if we could have our office sanitized and there were here in less than 24 hours. They completely sanitized our entire office in about 30 minutes. Everyone feels safe and relieved now that SERVPRO has been here. We display our certificate showing that our office is completely sanitized. Thanks to Robyn & Rex and the entire team at SERVPRO for doing an excellent job!!!"
"I've used SERVPRO of Columbus, GA twice to have some of my facilities cleaned due to a positive COVID-19 case. They were very professional. The staff was very friendly. They were on time and did a great job with the task. The price was very fair. I would recommend this service to anyone who is looking out for the safety of their employees and customers."
"Brandon K. was so helpful throughout the whole process. He was kind, courteous, and flexible to work around my work schedule. He was knowledgeable of flooring types and what would work best for our needs. He answered any and all questions we had. Which were quite a few. The subcontractors were also the same. Super nice guys! Over all the team was awesome!"
"I was impressed by the SERVPRO Franchise's on-site personnel that performed services at my property." 10 out of 10 on Certificate of Satisfaction.
"I am thoroughly impressed with the demeanor and professionalism with every SERVPRO member of this team. Being totally ignorant about a flood inside a house, I depended on their knowledge. My neighbors all told me that I chose the right company for this flood. They told me never to call the competitor, and I will only call SERVPRO if I have another loss."
Great customer service. Technician explain the job process ad answered all of my questions. Got the job done fast.
The whole experience was satisfaction. Fast service in getting my claim completed.
The clean up crew that was dispatched to my house fire went above and beyond for my family and I. Dawn and Maria were very polite, professional, and personable. They also have a great eye for detail. I would highly recommend this company and their workers
Came as soon as called.... during the holiday season, which was especially appreciated! Workmen were very understanding of our needs.... Raymond was our head guy.... Jarvis and Jason completed the efficient team. We’ll definitely call you again.... if needed!
Robyn is fantastic! So professional, courteous and prompt. If you want it done right, call SERVPRO of Columbus and I hope you have the pleasure of working with Robyn!
I’ve had to use SERVPRO for water damage and fire damage previously. I’m currently using them to fog sanitize my restaurant every week due to Covid. They’ve always been prompt and professional (love Rex), and just gets the job done no matter what. Thank you guys for great service to our community and beyond!!
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We requested SERVPRO’s sanitation service with Robyn. She had someone come out SAME day! He was very efficient, thorough, and professional. It definitely put our minds at ease. I highly recommend SERVPRO of Columbus, GA. It is rare to find such excellent service anywhere these days! Thank you!
Extremely satisfied with this company! I’ve used them multiple times for clean up/restoration and also for Covid-19 sanitizing in my office and home. Always professional, prompt and friendly service. I also recommend Rex who goes above and beyond to make sure my customers as well as myself are satisfied with the job.
I have a local restaurant and with the recent virus outbreak SERVPRO is assisting us with weekly cleanings so our customers feel back at home. We can't thank y'all enough.
Great Crew! Thank you for coming out late to tarp my roof and remove the debris caused by the recent storms.
Their advisor was helpful in locating the smoke odor that was remaining in our HVAC unit. Was able to assist with cleaning and deodorizing the unit.
Office staff is great to work with! They explained the process and was able to assist with my clients on their individual needs. Glad to have them on our vendor program.
Fast to arrive and asset my damages! Worked with me and my time frame on reopening my business. Thanks for the hard work!
Hired for our repairs after a recent water loss. Construction department was very understanding and worked well with our needs.
Preferred vendor with my insurance company. Gave our Construction department all 10's on their final walk-through.
Tree crashed on my fence line and side of my structure. Hans and Hagan were out on my property quickly to assist with having the tree removed. Great job!
Was selling my home. Had to have final cleaning in order to close the property. The crew at SERVPRO did great! Was able to schedule the cleaning out in advance.
Although I'm out of state their cleaners did a great job with cleaning up from the smoke damage.
Fast service and was able to get a tree company in place within a timely manner.
Very helpful with my new water loss. Technicians were great. Wore mask and made me feel safe during these sad times.
I've been using SERVPRO for many years. This time around the technician was very knowledgeable and was able to assist with applying scotch guard to my carpet since I have a new pet. Will use again.
The Contents Team at SERVPRO of Columbus was very helpful and explained all steps it would take for my contents to be cleaned and returned.
Rated all 10 on the Certificate of Satisfaction on Job Completion: Added comment section states "Much quicker turn around than expected".
- Area Rug Cleaning
SERVPRO was very professional in helping assist in a short time manner on the cleaning of one of our office building. Look forward to working with them in the Future.
Our Construction Department was rated all 10's on their final walk-through with the member. Mrs. Gohsa left the following comment: "I am very satisfied with the quality, professionalism, expertise, and genuine concern shown by the staff in their work and concern that they rendered to me during this process. THANK YOU!"
"i would recommend everyone to be as informative as Rex." - Gave all 10's on his COS for Job Completion.
Gave all 10's on his certificate of satisfaction for the job completed. Jarvis was his water technician.
"Outstanding services. Very professional. I could not have asked for a better person to help me with my water damage. Extremely courteous and respectful."
Mrs. Wallace hired SERVPRO of Columbus to perform a 1 unit duct cleaning. She gave her technician Adam all 10's on the Certificate of Satisfaction.
"Exceptional customer service overall" - Will recommend SERVPRO to my friends, family, and colleagues (score of 10 on overall COS).
I was very impressed with the courtesy, politeness and helpful service provided by both Cordale & Jarvis. Coming home to flooring from a broken water heater after two weeks of vacation was devastating! They made dealing with my home disaster a much smoother process and helped me on my way to getting my life back to normal. I cannot think of anything that would improve this franchise.
Very Courteous and prompt! The overall rating was a 10 on our Certificate of Satisfaction!
This is the 2nd time SERVPRO has been to my apartment complex. This time I had a wonderful experience with Shirly & Cherie. They were on time, professional, sufficient and friendly. Thanks, ladies you were a pleasure and amazing to work with! If my "Mold and Mildew" returns I know who to ask for.
"My experience was that the provider was willing to quickly address any concerns that we had. The objective was to meet on exceed our expectations. This has been a long drawn out process by no fault of the provider. I am very pleased with the work that was done." - This was the Reconstruction Certificate of Satisfaction
Rex was great! Will use this company and recommend to friends. All 10's
Very professional and respectful with services.
I would USE this company again!
Everyone was very polite and professional. Everything was done quickly and neatly. Everyone came at the time they said, they would come. No waiting around thank you! (Reconstruction COS)
All I can say is keep doing what you're doing, because your company is awesome! Glenn, Shannon, and Josh were very professional, polite, and a pleasure to have working on my house. They did an excellent job!
Anthony and Hagan were willing to work with my schedule and they did a professional job. Recommend to everyone.
Jarvis did an excellent job explaining the process and we are very satisfied with his work.
The SERVPRO team of Jarvis and Raymond were both so helpful and put me at ease in a bad situation. I will call SERVPRO in any future need and will let my family and friends know what a good company you are.
Keep up the good work. Adam is very professional, courteous, and on time!
Adam is wonderful. Water damage to your home is very stressful, but Adam helped us realize that things are replaceable.
Keep doing what you are doing!
The staff have been so professional and accommodating to us through the entire process. Trying to help fix what needed to be fixed. Again, we are very pleased.
Raymond was very courteous, professional, and knowledgeable of his job. Great job, and well pleased with his service.
Stevie and Debbie are wonderful ladies! They made sure everything was finished just right.
Dennis is very professional and excellent at his job. I will request him in the future.
Very prompt, professional and courteous. Excellent service a a great price.
Very professional, accommodating and courteous!
Very professional and they handled everything for me. I didn't have to worry about a thing. I've used them twice since owning my home and they were there right away. I will always call them!
Could not have asked for nicer men to do the job; thoroughly enjoyed meeting them and having conversation with them.
Dennis was excellent and cared very much about doing a great job.
This letter is to inform you of the quality and professionalism your staff has provided in regards to customer service on the restoration of property located at ...... . Your staff has worked through several issues with great attention to quality and customer service and keeps both me and the tenant well informed of all stages of progress. Thank you so much for a job well done.
I had them clean our carpets on post for a fair price, and their technician, Dennis, was very professional and thorough. I have an almost 2 year old, and I failed to mention I did not want a pretreatment of chemicals but only their powerful hot water cleaning. Afterward, I began to panic, and Jeff, their mitigation specialist, stepped in and answered all my questions about the chemical used and sent Dennis out quickly to do only a hot water extraction just for my peace of mind. There was never a bad attitude from anyone about my questions or concerns but instead only understanding. Thank you, SERVPRO. I'll be back when we move.
Thank you so much for your courteous, prompt and superior service.
Second time using SERVPRO. Wonderful people to work with.
I found your company to be very professional and efficient thanks for the quick response.
I want to thank you for all of your help over the last 10 weeks, which was very difficult for my wife and I to have to move out of our home for repairs. Jimmy Huckelba did a great job coordinating everyone involved. He was always on time and kept the subcontractors on task, while at the same time I know he had other projects he was coordinating. From our first phone call to the last all of SERVPRO's staff were great to work with and very helpful.
I recently had a small kitchen fire. It was very scary for me & my 2 year old. The oven was a minimal issue compared to the smaller things like my child's sippy cups, pacifiers & little drawings on the fridge. The next day filled my eyes again. Not for the stress or sadness but out of pure joy. Those women that cleaned my home have no idea the weight they took off my shoulders. The first thing I saw were my daughters pictures hanging on my fridge. Thank you for all you do.
Dear SERVPRO of Columbus,
This is a note of thanks for the great job you did in cleaning up my water damage. I was impressed with how quickly you came to do the service and I am quite pleased with the end result.
I feel you were very instrumental in working with our insurance adjuster to get a fair settlement and to get the job done! I would like to thank Tim Hurst and Mr. Long for doing such an excellent job!
We are very grateful for the service team! They addressed all the need of the house. But most importantly the technician was compassionate to us during the time of our loss.