What our Customers say...
"Exceptional customer service overall" - Will recommend SERVPRO to my friends, family, and colleagues (score of 10 on overall COS).
I was very impressed with the courtesy, politeness and helpful service provided by both Cordale & Jarvis. Coming home to flooring from a broken water heater after two weeks of vacation was devastating! They made dealing with my home disaster a much smoother process and helped me on my way to getting my life back to normal. I cannot think of anything that would improve this franchise.
Very Courteous and prompt! The overall rating was a 10 on our Certificate of Satisfaction!
This is the 2nd time SERVPRO has been to my apartment complex. This time I had a wonderful experience with Shirly & Cherie. They were on time, professional, sufficient and friendly. Thanks, ladies you were a pleasure and amazing to work with! If my "Mold and Mildew" returns I know who to ask for.
"My experience was that the provider was willing to quickly address any concerns that we had. The objective was to meet on exceed our expectations. This has been a long drawn out process by no fault of the provider. I am very pleased with the work that was done." - This was the Reconstruction Certificate of Satisfaction
Rex was great! Will use this company and recommend to friends. All 10's
Very professional and respectful with services.
I would USE this company again!
Everyone was very polite and professional. Everything was done quickly and neatly. Everyone came at the time they said, they would come. No waiting around thank you! (Reconstruction COS)
All I can say is keep doing what you're doing, because your company is awesome! Glenn, Shannon, and Josh were very professional, polite, and a pleasure to have working on my house. They did an excellent job!
Anthony and Hagan were willing to work with my schedule and they did a professional job. Recommend to everyone.
Jarvis did an excellent job explaining the process and we are very satisfied with his work.
The SERVPRO team of Jarvis and Raymond were both so helpful and put me at ease in a bad situation. I will call SERVPRO in any future need and will let my family and friends know what a good company you are.
Keep up the good work. Adam is very professional, courteous, and on time!
Adam is wonderful. Water damage to your home is very stressful, but Adam helped us realize that things are replaceable.
Keep doing what you are doing!
The staff have been so professional and accommodating to us through the entire process. Trying to help fix what needed to be fixed. Again, we are very pleased.
Raymond was very courteous, professional, and knowledgeable of his job. Great job, and well pleased with his service.
Stevie and Debbie are wonderful ladies! They made sure everything was finished just right.
Dennis is very professional and excellent at his job. I will request him in the future.
Very prompt, professional and courteous. Excellent service a a great price.
Very professional, accommodating and courteous!
Very professional and they handled everything for me. I didn't have to worry about a thing. I've used them twice since owning my home and they were there right away. I will always call them!
Could not have asked for nicer men to do the job; thoroughly enjoyed meeting them and having conversation with them.
Dennis was excellent and cared very much about doing a great job.
This letter is to inform you of the quality and professionalism your staff has provided in regards to customer service on the restoration of property located at ...... . Your staff has worked through several issues with great attention to quality and customer service and keeps both me and the tenant well informed of all stages of progress. Thank you so much for a job well done.
I had them clean our carpets on post for a fair price, and their technician, Dennis, was very professional and thorough. I have an almost 2 year old, and I failed to mention I did not want a pretreatment of chemicals but only their powerful hot water cleaning. Afterward, I began to panic, and Jeff, their mitigation specialist, stepped in and answered all my questions about the chemical used and sent Dennis out quickly to do only a hot water extraction just for my peace of mind. There was never a bad attitude from anyone about my questions or concerns but instead only understanding. Thank you, SERVPRO. I'll be back when we move.
Thank you so much for your courteous, prompt and superior service.
Second time using SERVPRO. Wonderful people to work with.
I found your company to be very professional and efficient thanks for the quick response.
I want to thank you for all of your help over the last 10 weeks, which was very difficult for my wife and I to have to move out of our home for repairs. Jimmy Huckelba did a great job coordinating everyone involved. He was always on time and kept the subcontractors on task, while at the same time I know he had other projects he was coordinating. From our first phone call to the last all of SERVPRO's staff were great to work with and very helpful.
I recently had a small kitchen fire. It was very scary for me & my 2 year old. The oven was a minimal issue compared to the smaller things like my child's sippy cups, pacifiers & little drawings on the fridge. The next day filled my eyes again. Not for the stress or sadness but out of pure joy. Those women that cleaned my home have no idea the weight they took off my shoulders. The first thing I saw were my daughters pictures hanging on my fridge. Thank you for all you do.
Dear SERVPRO of Columbus,
This is a note of thanks for the great job you did in cleaning up my water damage. I was impressed with how quickly you came to do the service and I am quite pleased with the end result.
I feel you were very instrumental in working with our insurance adjuster to get a fair settlement and to get the job done! I would like to thank Tim Hurst and Mr. Long for doing such an excellent job!
We are very grateful for the service team! They addressed all the need of the house. But most importantly the technician was compassionate to us during the time of our loss.